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FAQ (Frequently Asked Questions)

How long will it take to get my order?

We strive to have orders leave our warehouse within 24-48 hours. We will keep you up-to-date via email about the status of your order. However, if you have any questions, feel free to contact us.

What is your return policy?

If you are unhappy, for ANY reason, with the print materials when you receive them, simply return the unused materials within 30 days for a hassle-free refund. Make sure to include the order number so we can credit your account. Please note: we are unable to give refunds for digital books purchased on Apple's iTunes. Please contact Apple directly.

How much is shipping and handling?

Shipping and handling rates vary depending on location and the amount of the order. The order cart will calculate the shipping and handling automatically when you start checkout. You will be able to review your complete order with the product total, shipping charges, and any tax (if applicable) before completing your purchase.

What is all this I hear about CURRICKET Internet Tutor and CURRICKET.TV?

CURRICKET print and digital student resources come with a feature called CURRICKET Internet Tutor Lessons in the publications have a URL (web address) and a QR Code that connects to a video tutorial on ANY web enabled device for that specific lesson. The lessons are short, fun, and presented in a format students (and parents) find easy to understand. This is often helpful when the student is attempting to complete a homework assignment but has forgotten what was taught in class or has become confused about the lesson. Instead of waiting until the next day to get help, help is available for free via ANY web enabled computer, laptop, tablet, smart TV, or smart phone.

How much does it cost to use CURRICKET Internet Tutor on CURRICKET.TV?

Absolute nothing. Zero. Zilch. Really! CURRICKET.TV is completely free. There are no hidden fees and no registration is required.

If CURRICKET.TV is really free, how do you make money?

CURRICKET Internet Tutor lessons, which are presented on CURRICKET.TV, link directly to the lessons in CURRICKET resources which are sold on this web store. We hope you find CURRICKET classroom materials useful enough to consider purchasing them but CURRICKET Internet Tutor on CURRICKET.TV is, and always will be, free.

I have a CURRICKET classroom resource and it has a square box with a pattern in it on some of the pages. What is the box for?

The square box is called a QR Code. If you have a device like a tablet or smart phone, you can use the device's QR Code reader to scan the QR Code in the publication. Scanning the QR Code with your device will take you directly to the correct CURRICKET Internet Tutor lesson for that particular page. If you device doesn't come with a QR Code reader you may be able to download one from your app store. If your device doesn't support QR Code reading, don't worry, you can still access CURRICKET Internet Tutor by simply opening up your favourite web browser on ANY web enabled device and typing the URL (web link) that appears below the QR Code box. The URL will look something like "CURRICKET.TV/000001".

Can I play CURRICKET Internet Tutor lessons in my classroom on my whiteboard? Do I need any special permission?

You do not need any special permission. As long as you don't try and sell or profit from the lessons, you may present them however you like.

Can I still use CURRICKET materials if my students don't have Internet access?

Absolutely! The lessons on this site are meant to enhance and extend the lessons in the student resources but are not required. For example, a common use of CURRICKET.TV occurs once the student has gone home for the day but is stuck on their homework. The student simply goes to the appropriate CURRICKET Internet Tutor lesson to get a quick refresher of what the teacher taught in class that day. Parents also find this useful when helping their children with their homework.